CruiseCTRL365 Path to Modern Work
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General terms and conditions

1. Parties and applicability

These general terms and conditions (the ”Terms”) apply between Cloud 476 AB, org.nr 559210-1355 (the ”Supplier”), and the customer or organization that registers for and uses the CruiseCTRL365 service (the ”Customer”). By registering an account and/or using the Service, the Customer agrees to these Terms, including Section 9 regarding personal data processing.

2. The Service

CruiseCTRL365 is a subscription-based platform for Microsoft 365 adoption with courses (Academy, running on Tutor LMS), knowledge base and community, according to the selected membership level. The content consists of articles, concepts, demos, documents, templates and tips and tricks, and can be shared via the platform, associated sites, meetings, email, Teams and other communication channels. The Provider develops and changes the Service continuously; individual product areas may be added or removed, and the functionality available at any time defines the Service. The Service is provided ”as is” and the Provider does not guarantee that it is error-free or always available.

3. Access, Use and Intellectual Property Rights

  • The Customer is granted a non-exclusive and non-transferable right to use the Service within its own business.
  • The customer has the right to adapt and copy the material for their digital workplace and may retain adapted or copied material even after the subscription has ended.
  • Customer may not resell, license, share or otherwise distribute the Service or its content to third parties.
  • All content belongs to the Supplier or its licensors. Purchased or co-branded content (e.g. Storyals) is used according to separate agreement.

4. Privacy

  • The Customer undertakes to treat information obtained through the Service as confidential. The information may be used internally and may not be shared externally without written approval from the Supplier.
  • The Customer should be particularly careful not to share sensitive information in discussion groups where other Customers participate. Information about other Customers obtained within the framework of the Service is confidential.
  • Confidentiality applies even after the Customer's access to the Service has ended. Information that is publicly available or provided in open social channels is not covered.

5. Subscription, prices and payment

  • Prices and levels follow the current price list. Payment is made in advance per period via our payment provider (Stripe, via Paid Memberships Pro).
  • The customer has the right to replace users without purchasing new licenses. The license is valid for the total number of users in each package, regardless of individuals; staff turnover does not affect the number of licenses.
  • In case of non-payment downgraded the account to the free level (Member) – the account is not automatically deleted in the event of non-payment.
  • The subscription runs until terminated by the Customer or the Supplier in accordance with the agreed notice period. Upon termination, the Customer has access to the Service until the end of the current billing period, without the right to a refund.

6. Customer data and thinning

  • In the event of non-payment, the Customer will be downgraded to Member; training and account data will be retained in 12 months, then thinning after warning letter via email.
  • Accounting records are preserved 7 years according to the Accounting Act.
  • The customer can request deletion at any time in accordance with the Privacy Policy and GDPR.

The previous clause regarding permanent deletion of educational data after two months of non-payment is deleted and replaced by the above.

7. AI use

The Service is delivered by a human-led, AI-powered team. AI is used consistently and transparently in content and operation and is part of the value of the Service. Processing of personal data in AI flows is carried out in accordance with the Privacy Policy and Section 9. Content produced by AI is handled openly in accordance with the EU AI Regulation (Art. 50).

8. Limitation of liability

  • The Supplier's total liability is limited to the fee paid by the Customer for the current subscription period.
  • The Provider is not liable for indirect damages such as lost profits, data loss or business interruption, and does not provide any technical support for Microsoft 365 beyond issues related to the Service.
  • The Customer is responsible for ensuring that the Service is compatible with its IT environment and that information shared in the Service is handled responsibly and does not contain sensitive or protected data.
  • The limitation does not apply in cases of intent or gross negligence and does not restrict mandatory rights under consumer protection legislation to the extent applicable.

9. Data processor (Art. 28 GDPR)

When the Customer's employees become users, the Supplier processes the Customer's personal data on behalf of the Customer. This section constitutes a personal data processing agreement pursuant to Article 28 GDPR, making a separate processing agreement unnecessary.

  • 9.1 Instruction: The Supplier processes personal data only in accordance with the Customer's documented instructions (these Terms and Conditions together with the Service configuration) and applicable law.
  • 9.2 Purposes and categories: account management, training delivery and support for Customer's users; the categories refer to contact, account and usage information for Customer's users.
  • 9.3 Privacy: People with access are bound by confidentiality.
  • 9.4 Security (art. 32): appropriate technical and organizational measures, see Privacy Policy section 9.
  • 9.5 Sub-Assistants: according to the Privacy Policy list. The Customer provides general prior consent; changes are notified in advance and the Customer may object.
  • 9.6 Assistance: The Supplier assists the Customer in fulfilling the rights of data subjects (Art. 15–22) and obligations under Art. 32–36.
  • 9.7 Deletion or return: At the end of the agreement, personal data will be deleted or returned at the Customer's choice, unless law requires continued retention.
  • 9.8 Audit: The supplier provides information that proves compliance and enables auditing according to Art. 28.3 h.
  • 9.9 Third country transfer: no transfer outside the EEA takes place without a valid mechanism (adequacy decision or EU standard contractual clauses, SCC).

The Customer's own purchasing or legal process may still require a separate signed representation agreement on the Customer's paper - in that case, it is the Customer's process.

10. Termination and suspension

  • The customer can cancel their subscription according to the agreed notice period.
  • The Supplier has the right to terminate the agreement with immediate effect if the Customer materially breaches these Terms and Conditions.
  • The Supplier may change these Terms and Conditions with reasonable notice; significant changes will be notified by email. The current version is shown below.

11. Force majeure

The Supplier is not responsible for delays or deficiencies in the functionality of the Service due to circumstances beyond the Supplier's control (for example, natural disasters, cyberattacks, government decisions, war or pandemic).

12. Applicable law and disputes

Swedish law applies. Disputes are resolved by Swedish general courts with Stockholm District Court as the first instance. The supervisory authority for data protection is the Swedish Data Protection Authority (IMY).

Version 2.0. Last updated 2026-07-22.