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Privacy Policy
Introduction
This privacy policy describes how Cloud 476 AB (”we”, ”us” or ”our”) processes personal data in connection with the use of our external website and the CruiseCtrl365 service (the ”Service”).
We protect your privacy and comply with applicable data protection legislation, including GDPR.
1. What information we collect
We may collect and process the following types of personal data:
- Contact information: Name, email address, phone number and company information.
- Account details: Username, password and other identifiers when registering.
- Usage Data: Information about how you use our website and the Service, including log files and device information.
- Communication Data: Emails, support cases, newsletters and other interactions with us.
- Educational Data: Data about individuals' educational activities, including courses they have registered for, completed, completed, or other educational-related progress within the Academy platform, which is powered by Learn 365.
2. Purpose of data processing
We process personal data to:
- Provide and administer the Service.
- Manage customer contacts, leads, prospects and support cases.
- Manage email communication for business purposes and documentation.
- Send newsletter.
- Deliver educational services and track individuals' educational progress.
- Improve and develop our services.
- Fulfill legal obligations.
3. Sharing of personal data
We only share personal data with:
- Third-party services necessary to deliver the Service (e.g. Microsoft 365, Learn 365, MailPoet).
- Authorities if required by law.
- Third parties in the event of a merger, acquisition or sale of the business.
4. Storage and security
We store personal data for as long as is necessary for the purposes for which it was collected. We use technical and organizational measures to protect your data from unauthorized access, loss or misuse.
Specifically for leads, prospects and email conversations:
- Lead and prospect data is stored for up to 12 months from last interaction, if they don't become customers.
- In case of inactivity during this period, the data will be permanently deleted.
- Newsletter email addresses are saved until you choose to unsubscribe.
- If a lead or prospect becomes a customer, their information is handled according to our regular customer registry procedures.
- Email conversations containing business-related communications may be stored for up to 7 years in accordance with applicable laws on documentation and accounting.
5. Your rights
You have the right to:
- Request access to your personal data.
- Request correction or deletion of incorrect information.
- Unsubscribe from newsletters.
- Object to processing or request restriction of processing.
- Request data portability.
- File a complaint with the Swedish Data Protection Authority (IMY).
6. Cookies
Our website uses cookies to improve the user experience, analyze traffic and enable certain features.
You can adjust your cookie settings at any time via the tool on the website.
- Necessary cookies: Required for the website to function properly.
- Analysis cookies: Helps us understand how the website is used to improve the user experience.
- Functional cookies: Used to remember your settings and choices.
- Marketing cookies: Used to display relevant advertisements.
7. Contact details
If you have any questions about our personal data processing, you can contact us.
This policy may be updated, version 1.0. Last update: 2025-05-05.
